Frequently Asked Questions
Kindly login to the CHD TradeIN Portal using the username and password that was sent to your registered email address
Please ensure you have inputted your correct username & Password that was sent to your registered email address and your device has a stable internet connection
Yes, please send a request to firstname.lastname@example.org from your registered email address
Please send a request to email@example.com from your registered email address
By using the “forgot password” option on the landing page of the CHD TradeIN Portal
Send a bank account update request to firstname.lastname@example.org from your registered email address. Please note that no third party payments are allowed so the account name must be the same as your registered name.
No, the bonus only applies to shareholders who hold the total shares subscribed to for 12 months till January 31, 2023.
Yes, if you have insufficient balance to cover for the share amount and service charge
Yes, however, you would be required to complete an inter-member transfer form.
You will receive your funds after 3 working days.
Trading opens at 9:30am on weekdays.
Trading closes at 2:30pm, however, you can make trade request(s) at any time of the day.
Yes, you can buy and sell shares on weekends. However, purchase or sale requests would only be executed on Monday morning as the market closes 2:30pm Fridays.
Yes, however your account will be credited after 3 days.
Only shares from the listed companies can be purchased via the portal.
No, However, you can only withdraw fund from your cash balance.
Withdrawals can only be credited to your registered bank account.
No, a sell request must be completed before you can make a withdrawal request
Yes, service charge applies as shown on the table below, however, these charges are subject to change.
You would be charged from your CHD TradeIN Portal’s cash balance.
||Buying Charges (%)
||Selling Charges (%)
|VAT on Brokerage (7.5%)
|VAT on NGX
|VAT on CSCS
Yes, email notifications would be sent to your registered email address to authenticate/confirm transactions.
It is the period of time you set on the CHD TradeIN Portal within which your trade should be executed.
- Good for a day - Your trade is to be executed within a day.
- Good for 3 days - Your trade is to be executed out only within 3 days
- Good for 7 days - Your trade is to be executed out only within 7 days
Telephone – 0700 CHAPELHILL (0700 2427354455)
Email – email@example.com
WhatsApp - 09040810000